It wasn't very hard, but I am fairly knowledgeable with computers, software and Money. "There have been years when I have to export every account. "The truth is that Money never does a good job of converting last year's file," Conklan said. Steve Conklan, a teacher from Centreville, Ala., said he had to replicate a few accounts by hand and eliminate duplicate accounts to make the shift from Money 2004 to 2005, a process he considered typical of previous Money upgrades. Further complaints have centered on corrupted data and other glitches in transferring account data from a previous version of Money to the new one. Other Money 2005 customers have reported problems accessing information from brokerages and other financial institutions that offer Internet downloads of account data. Money users were thrown for a loop earlier this year by a prolonged outage in accompanying MSN services Just a little e-mail, stating that there is a problem, would have done the job." "Only through the newsgroup I found out that I am not the only customer with this problem. "Microsoft's response was terrible," Urban said. When he finally was able to connect to the service, thanks to trial-and-error work of his own, he found every bill he had ever paid through Money recorded twice, causing the program to report a deficit of more than $2 million. Steffen Urban, a systems administrator from Riverside, Calif., said he spent several hours in fruitless chats with Microsoft support personnel trying to get bill-paying services to work. "This upgrade has been the worst I have ever experienced and the first to make me seriously consider switching back to Quicken," Intuit's market-leading personal finance software.
"I now basically have one week left to resolve this issue or be faced with either a bank overdraft fee from duplicate payments or a late fee from the credit card company for not paying my bill," Aterianus said. Attempts to initiate payments either aren't sent or result in a "duplicate payment" error message, he said, and Microsoft support personnel haven't been able to provide a solution. Pierre Aterianus, an electrical engineer from Whitefish Bay, Wisc., said he followed Microsoft instructions to turn off MSN Bill Pay before installing Money 2005 and then reactivate the service, yet he still can't pay his credit card bill. Complaints are mounting among Microsoft customers about glitches in the new version of the company's Money personal finance program, including errors that prevent customers from paying bills online.Ĭustomers posting comments in a Microsoft community newsgroup and various product review pages say the new Money 2005 has made it difficult or impossible to access online bill paying services Microsoft runs through its MSN subsidiary.
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